This policy explains how 24Servicing.com collects, uses, protects and shares customer data in India and for users accessing our home services marketplace.
24Servicing.com is a home service marketplace that connects customers with verified service professionals across appliance repair, electrician, plumbing, carpentry, painting, cleaning and pest control. We respect your privacy and handle your information with care.
We use customer information to:
When you pay online, payment processing is handled through trusted payment gateways. 24Servicing.com only collects the minimum information required to complete the transaction, such as order amount, order ID and masked payment details. Full card details are not stored on our servers.
We use cookies and similar technologies to enhance your experience, remember preferences, secure the site and analyse traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for login and booking flows.
To match you with the right technicians and service availability, we may use location information provided by you. This includes service address and location details needed to complete a booking.
Some information about technicians is shared with customers to confirm bookings, including name, service expertise, ratings and contact details required for the appointment.
We use third-party service providers for payments, communications, analytics and email delivery. These providers have contractual obligations to protect your data and may only use it to deliver services on our behalf.
24Servicing.com implements industry-standard technical and organisational safeguards to protect customer information. Access to personal data is restricted and regularly reviewed to minimise risk.
Under applicable privacy laws, you have the right to access, correct, delete or port your personal information. You can also object to processing, withdraw consent where applicable, and request that we update your profile data.
If you cancel a booking, we retain the minimum records needed to process refunds, manage disputes and comply with tax or regulatory requirements.
We may send promotional messages by email or SMS only if you have opted in. You can opt out at any time using the unsubscribe link or by contacting support.
We maintain strong security practices such as encrypted data transmission, secure authentication and regular system reviews. However, no internet service is completely risk-free.
24Servicing.com does not knowingly collect personal information from children under 18. If a parent or guardian believes their child’s information has been collected, please contact us so we can remove it.
We may update this policy occasionally to reflect legal or business changes. The date at the top of the policy will indicate the most recent revision.
For privacy questions, please contact our support team: